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Automated Returns Management and Repair Tracking is required to enable rapid turnaround times whilst providing superior customer service and adequate control. Increasingly popular web based ordering has resulted in a higher level of returns which historically had been experienced by the mail order industry. With the rise of e-commerce and Internet usage, increased competition and lower margins, companies require integrated and automated systems to manage returns more than ever before.
Originally developed for Version 3.0 of Accpac, the Return Material Authorizations (RMA) module has been assisting Accpac users to manage their Returns since 1999. The current release runs on Accpac Advantage Series Version 5.3.
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Improved customer satisfaction. |
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Early identification of product faults. |
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Rapid turnaround times. |
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Increased accuracy of inventory. |
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Simple and fast repair tracking and billing capabilities. |
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A framework to support your Returns Dept. |
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Accurately track and bill repairs. |
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Repair tracking and billing. |
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Automatic allocation and tracking of RMA numbers. |
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Optional automatic creation of RMA from original customer invoice. |
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Creation of customer credit note in Order Entry and return to inventory. |
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Duplicate Credit Note checking. |
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Creation of sales order in Order Entry to replace
returned goods. |
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Inventory return to vendor in Purchase Orders. |
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Item return policies. |
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Full support for Accpac’s Transactional Analysis and Optional Field Creator module. |
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Ability to setup templates to speed up data entry. |
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Tracking of claims for recovery purposes, for example, the tracking of the cost of inventory damaged in transit by a third party shipping company. |
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Shipping documentation. |
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Inclusion of multiple customer invoices on one RMA. |
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Record the ultimate end user of the product being returned for analysis purposes. |
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Status tracking based on user definable status and workflow stage codes. |
The current release requires Sage Accpac ERP System Manager, Inventory Control, Order Entry and Accounts Receivable Version 5.3. In addition, Accpac Advantage Series Purchase Order module is required to use the vendor returns functionality.
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Feel free to download a PDF product brochure for Automated Returns Management and Repair Tracking. Click the icon (left) to view or right-click and choose 'save target as' to download a copy. Click the icon (right) to upgrade or download Adobe's latest free Acrobat Viewer. |
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