News and tips for supporting the 7000+ businesses who rely on Orchid’s Sage add-ons.
(Note: Links to KnowledgeBase and other partner-only resources will require you to log in to our website.)

Hands up for increased Customer Retention!

Anne put her hand up for a panel discussion about increasing retention and revenue at the Sage FY24 Partner Kick-off event in Sydney. We share her thoughts.

EFT Processing (for Sage Intacct):

News: Our Features & Roadmap article summarises what we've already released, and what we have planned
News: Watch the video of this week's webinar for a preview of new features in the upcoming release, plus a range of tips
Tip: Using the EFT AP Payment Request screen to view payments in an EFT file
Tip: Learn about using a cloud file service drive to store your EFT files

Product News:

All Modules: v2024 compatible versions are now available for all Orchid modules. Refer to this article for details.
All Modules: Learn how to use Orchid's Application Object Model, which is now available for v2024
Extender: The latest release includes a new feature to display the Python packages used in scripts

Tips for:

All Modules: Planning an upgrade to v2024? Read our Upgrade Tips first!
EFT Processing: Improve security by implementing 2-Step Approval of changes to EFT details

Support for:

EFT Processing: Resolving Extender 'invalid license file' error when running EFT Web Screens
Bin Tracking: Find answers to many commonly asked questions in our Bin Tracking FAQ article

"The team from Orchid have created something truly special with Extender. It extends the life of any Sage 300 site by years. I am a huge fan."
CRAIG COLLINS, CEO, GRANITE WMS, USA

Upcoming Events:

19-Dec: Orchid Webinar - Topic to be advised
16-Jan: Orchid Webinar - Topic to be advised

See our Events page for full event details. Follow us on LinkedIn for event announcements & other updates.

Videos you might have missed:

Webinar: EFT Processing for Sage Intacct (new features)

Our November webinar introduced new functionality for Employee Expenses Reimbursements and AR Payments, plus some tips to help you make the most of this product.

Artlcles you might have missed:

Testing Times for Top Telco

How thoroughly do you test your software upgrades?

Or “10 million customers can’t be wronged!” - We look at the fallout from a recent mega-fail in Australia.

Singapore Joins the Cheque-Out Queue

Singapore recently joined the growing list of countries that have either stopped using cheques or have announced plans to do so.

Follow our Social Media feeds for breaking news

News

Hands up for increased Customer Retention!

Webinar: EFT Processing for Sage Intacct (new features)

Testing Times for Top Telco

Singapore Joins the Cheque-Out Queue

North/South/Central America and the Caribbean

Robert Lavery

Asia Region

A-Plus Software Limited (ID#82011633)

Australia and New Zealand Region

Sage Business Solutions

Africa Region

Sage South Africa (Pty) Ltd

Middle East Region

Sage Middle East